Other Policies & Terms  

All product purchases from Sterling Arsenal to individuals must be made in compliance with Loudoun County zoning ordinances. 

Deposit Refunds for cancelled product orders provided as a percentage of customer order value, subject to the following:

  • NFA Firearms-- Within 15 days of placing order: 85%; 30 days 70%;  61+ days, 50%. Tax Stamps are not refundable.
  • Other New Production Non-NFA Firearms -- Within 30 days of placing order: 85%;  60 days, 70%; 90+ days, 50%.
  • All order cancellations and deposit refund requests must be transmitted to support@sterlingarsenal.com.
  • Sterling Arsenal will waive deposit forfeitures on an individual case basis.

Abandoned Firearms:

  •  Title 1 Firearms-- Upon notification by Sterling Arsenal that a firearm is ready for pick-up and transfer, Customers have 30 days to transfer, take into their possession  and, pay in accordance with agreed upon sales terms. After 30 days Sterling Arsenal will deem the Title 1 firearm(s) as Abandoned and the corresponding order Cancelled and reserves the right to dispose or retain the firearm as it deems practical. Any payment received by Sterling Arsenal from the Customer will be adjudicated according to the Deposit Refunds policy above.
  • Title 2 (NFA) Firearms-- Customers have 60 days to complete and provide to Sterling Arsenal the requisite ATF forms and other required documents, e.g. an NFA Trust, and pay any required amounts in accordance with agreed upon sales terms. After 60 days Sterling Arsenal will deem the Title 2 Firearm(s) as Abandoned and the corresponding order Cancelled and reserves the right to dispose or retain the firearm as it deems practical. Any payment(s) received by Sterling Arsenal from the Customer will be adjudicated according to the Deposit Refunds policy above.
Custom Shop Projects:
  • Custom Shop Projects, including Gunsmith, Armorer and Cerakote Projects, returned to the customer prior to work completion by customer request are assessed all direct and indirect labor and admin costs in addition to any material cost expended on the project. Minimum admin cost is $45. Sterling Arsenal may elect to waive any costs.
Customer Acknowledgment and Release From Liability:
  • Customers purchasing and using firearms acknowledge, agree, and understand that firearms and ammunition are inherently dangerous and release Sterling Arsenal from any and all liability for damages resulting from the use of firearms and ammunition purchased from Sterling Arsenal or firearms modified or serviced by Sterling Arsenal.